Frequently Asked Questions

At Roghnu, we understand that choosing the right technology partner comes with important questions. Here are some of our frequently asked questions about our services, process, and security measures. If you don’t find what you’re looking for, feel free to reach out — we’re here to help!

About roghnu + The data portal

  • Think of us as your dedicated team of experts, here to help small to mid-sized businesses like yours update their data management systems for improved efficiency and cost-effectiveness.

    Our mission is simple: we're here to optimize your business processes, empower your technology, and seamlessly integrate your software applications.

  • The Roghnu Data Portal is your all-in-one solution for data management and analytics. It is made up of four parts including a Data Vault, Data Integration, Data Applications, and Data Reporting & Analysis Tools.

  • The Roghnu Data Vault includes a single Microsoft SQL Server database for each client that stores all of their source application data. Similar to a data lake or data warehouse, our Data Vault contains tables and data to be accessed how a client for reporting and analytics. Where we differentiate is our Data Vault become a secure data location that can be used for reporting, multiple integrations, and custom application development. Further, we can provide performance tuning, data views to make customer reporting easier. Essentially, we deliver a standard product with a highly extensible platform for whatever requirements are expressed. Our objective is not to create a BOX that constrains a customer to the data they want to store and use with Roghnu.

  • What sets Roghnu apart is our dedication to your success. We're not just another software company – we're your trusted partner, here to support you every step of the way. With our focus on managed services and expertise in accounting softwares like Sage Intacct, you can trust us to deliver results that exceed your expectations.


  • At Roghnu, we pride ourselves on being your trusted advisor. We're not just here to provide solutions – we're here to understand your unique needs and deliver the support you need to work smarter. With our expertise, your team will have the support it needs to be agile and adaptable.

Support + Onboarding

  • When it comes to training, we've got you covered. Our personalized training options are designed to meet your needs, whether it's implementation training, user acceptance readiness training, or ongoing support training. We're here to ensure you and your team feel confident every step of the way.

  • At Roghnu, we understand that support is essential to your success. That's why we offer a range of support options to meet your needs, including essential, basic, on-demand, and technical advisory support services. Our standard business hours are from 8 am to 6pm EST, but we are able to schedule support to meet client needs 24x7. With Roghnu, you'll always have the assistance you need, whenever you need it.

  • Generally, it can take anywhere from 3 to 7 days to set up and load a client’s historical data into the Data Vault. The timeline is dependent on the volume of client data and the availability to call the Sage Intacct APIs without conflict with existing integrations.

    1. Open an internet browser and enter https://apps.roghnu.com

    2. Log into the Roghnu Portal with your email address and password

      • If you cannot remember your password use the “Forgot Your Password?” link to obtain an email with a link to reset your password.

    3. Roghnu Portal Application Launch Page – The main page upon entry to the application includes a list of application functionality. Depending on your User ID and security Role this page will display different application features. Depending on your access, descriptions of application features include:

      • Scheduled Tasks. List of batch processes and their status.

      • File Management. CSV file imports and file processing reporting for errors and warning messages.

      • Enterprise Reporting. Power BI reporting.

      • Enumeration. Data mapping and list functionality that supports exception, warning, and transformation processing.Item description

  • Entering a support ticket greatly helps in our ability to help you and keep our communication and work organized.

    This is the most direct method to entering an enhancement request, bug, issue, or risk into our queue. And it ensures that someone will be evaluating it as quickly as possible.

    Simply submit a ticket at https://support.roghnu.com or send an email to support@roghnu.com.

  • There are two types of users in the Data Portal:

    Company Admin – have full access to all reports, can create users, and can assign certain users to a specific report

    Users – have the ability to view reports assigned to them

    To set up a user, navigate to the top right-hand corner of the homepage to the arrow and select Users

    1. Fill in the name, email address, and if the profile will be a user or admin company

    2. Select Register

Data refresh timing & Frequency

  • The processing is scheduled and maintained by Roghnu. In general processes are scheduled nightly around 2:00 a.m. but can vary. 

  • Process time depends largely on the quantity of rows by the client. Some processes can take seconds and others take 15 minutes, or even up to an hour.

  • A full refresh is everything for the entire table or period. A non-full refresh is as of your last refresh.

  • A full refresh includes master tables (customer, vendor, etc.) and the current plus last two periods for the GLACCOUNTBALANCES and GLDETAIL. Depending on the tables you begin to use we can expand our full refresh cycle. Other transaction tables are incremental adds.

  • Using the https://apps.roghnu.com Data Portal our clients can log in and view reports / dashboards related to data processing. Roghnu further monitors the processing as part of our service to help ensure integrations are working as expected. 

  • Yes, using our manual refresh functionality a user can update the Data Vault themselves, anytime. This is great when it is month end and manual journal entries have been posted and a client wants to refresh their data for reporting out the Data Vault. We can, based on customer specific requirements, schedule more frequent refreshes. This is simply a higher level of service and will result in more API calls with Sage Intacct.

Data use

  • Yes, Users must be connected to the Roghnu Forti Client VPN and can then access their data directly using the SQL Server connection or ODBC connection in Excel.

  • Yes. If you are using Tableau, Power BI, Spreadsheet Server, Excel, etc. you can pull in your Sage Intacct data and use it as you would like.

  • Yes. The Roghnu web application has a CSV import utility that allows users to create their own tables in their Data Vault. The data can be refreshed using updated CSV files.

client computer & Networking

  •  A virtual private network (VPN) is a mechanism for creating a secure connection between a computing device and a computer network, or between two networks, using an insecure communication medium such as the public Internet. Roghnu uses the Fortinet FortiClient product for connecting to our direct database service.

  • A Site-To-Site VPN is a persistent connection between Roghnu and a customer’s domain / firewall. This connection allows a user or a system user to connect without using the desktop VPN. There is an additional fee to setup and manage the Site-To-Site VPN.

  • Clients require the installation of the Fortinet Forti Client VPN application to each computer that will be accessing the Roghnu Data Vault. Using the VPN application is required to access the data securely. Installation requires Admin rights on the computer. Roghnu provides all the documentation to set up the connection. 

  • The Roghnu VPN is a split tunnel and works well with existing customer VPN needs. If there are issues with the VPN we may require the customer to contact their IT department / MSP to help establish the connection based on the customer’s security protocols. 

  • Yes, there is an option to establish a Site-To-Site VPN connection. Roghnu network engineers work with our client’s technical resources to create the setup.

  • No. Our clients leverage the Roghnu Okta subscription which allows for the setup of secure groups enabling clients to have admin rights to add and remove their own users.

data security

  • All data is stored in the United States at a Lightedge data center in Iowa.

  • No. Each client has their own SQL Server database.

  • We prioritize data security through multiple layers of protection.

    • Our VPN setup ensures that data remains safeguarded within our network and is never transmitted to external services like Amazon or Azure.

    • We operate within a SOC 2 Type II audited environment, incorporating built-in security measures to maintain the highest standards of data protection.

Sage Intacct to data vault subscription

  •  The Sage Intacct to Data Vault subscription works with Web Services and the Sage Intacct APIs. We can pull standard API data sets and custom application data developed by Platform Services. For example, Roghnu has our own CRM developed in Sage Intacct and all custom objects are included in our Data Vault. 

  • By default, the Sage Intacct to Data Vault is a unidirectional integration. We can support integrations back to Sage Intacct based on the client's use case and need. We commonly write back to Sage Intacct for our customers.

  • Our integration is based on the available API's and Sage Intacct reports that we are granted access to and are available from Sage Intacct. We can pull any and all data that is made available by Sage Intacct. Essentially, all modules are available. External applications may have data that is available through Sage Intacct but access depends on the each market place partners implementation of their solution. Some products may provide access to extract data and others do not. Roghnu cannot guarantee third party product access to extract data without looking into their applications and potentially talking with the software publisher.

  •  All dimensions that are setup in Sage Intacct for the client's install are included. We do not limit data processed from Sage Intacct due to system constraints. We may limit data extracted based on its need or value for the customer. This is a decision made by the customer working with Roghnu to determine the best solution is delivered.

  • Yes, custom fields are processed to the Data Vault.

  • Yes, user defined dimensions are included in the Sage Intacct API's and flow from Sage Intacct to the clients Data Vault.

  • Yes, After August 2023 Roghnu will no longer be allowing the use of our Marketplace Partner (MPP) Sender ID. This requirement is based on the fees Sage will be charging MPPs vs the cost of a client buying the Developer License. 

  • The current changes to the Sage Intacct Developer License fees and various levels of service. As the Essentially, a Developer License allows for 100,000 API calls per month. There are multiple levels of service for additional API calls by Sage if they exceed the base level of calls per month. 

  • At your top level navigate to: “Company” and then select the “Admin” tab and then the “Usage insights” link under Usage metrics. Then go to the “API Usage” tab. Select a single prior Month and it should refresh to show how many Transactions are being run by application. 

  • Setup in Sage Intacct is very straightforward and includes the following: 

    • Validation that Web Services are turned on 

    • Setup a Roghnu ROLE with Read Only rights 

    • Setup a Web Services User and assign them to the Roghnu ROLE (No charge for web services users by Sage) 

    • If using the Roghnu Sender ID, enter the Roghnu Sender ID under the Company Security settings 

    After that setup Roghnu will receive the user and can start setup and historical data processing to the Data Vault. 

  • A Sage Intacct “instance” can be identified by the Sage Intacct log in credentials. An instance can be defined by the Company ID. Each company ID identifies a separate instance. 

  •  Sage Intacct subscribed to data includes the modules that a customer has purchased. For example, if expense management was purchased, we can extract the expense tables.

  •  The Roghnu processing of Sage Intacct data requires the Reporting Periods to determine period / monthly data selection. We use the reporting periods to determine the data to process. The month end or month ended period is typically used to determine the processing. However, each customer can be setup with the calendar schema implemented in their Sage Intacct instance. Further, we require not only prior reporting periods but also current year reporting periods to support active data processing.